After-hours healthcare callback integration

Overview

Delivered a healthcare customer's after-hours callback integration from design to production in approximately three weeks, connecting patient conversations with customer systems and human review.

My contribution

• Implementing an outbox with mutual-TLS delivery
• Adding human review and approval before delivery
• Exporting recordings and transcripts with conversation metadata
• Synchronizing customer knowledge-base content and building configuration interfaces

Technologies

• Python
• FastAPI
• Mutual TLS
• Outbox Pattern
• React
• TypeScript
• GCP